Uniqlo Australia Customer Service RANT.

I'm so disappointed in one of my fave chainstores that I have raved about previously here and here.

When I discovered the Uniqlo Australia online store was open I quickly popped an order through.

Some of the items were not the standard I was expecting so I returned them immediately.  One month later I had not received an email from Uniqlo, nor a refund.  I contacted Customer Service about the refund, listing the 3 items I returned, and a sizing question.  Their response answered my sizing question but ignored my refund request.  When I persisted about the refund they asked which items I had returned.  I copied and pasted from earlier in the email trail where I mentioned it.  The response I received was "We are still in the process of checking of the refund. Once we get an updated information, we will let you know."  I don't know how many online retailers take one month to process refunds with no communication in between.

A week later still no word from them so I decided to call them and explain the situation again.  The lady took down my email and contact number and said she would investigate and email me back with a resolution.  This was on Tuesday.  It's now Friday and I haven't received any response from them.

This morning I received 2 of the items back in the post with no letter of explanation.  I still haven't received a refund for the 3rd item.  When I tried to call them (using the number displayed on their website which is the same number I called a few days ago) the recorded message says "Hi welcome to Levi's".  I thought I'd stay on the line anyway in hopes it actually was Uniqlo but with the wrong recorded message.  I was on hold for 10 minutes and eventually gave up.

I'll be spending my money elsewhere where they are more helpful with my refunds and have better communication.

Uniqlo is ONLINE and coming to Sydney!!!

Oh my Lord I am so excited.

I first discovered Uniqlo in New York a few years ago - they had just opened their flagship store on Fifth Ave.  I found the perfect pair of work pants and bought TWO.  Because in NYC they also take the pants up for you for free.  Since then, Uniqlo pants are the only ones I wear regularly to work.  I'm also a big fan of their HeatTech range - think thermals but not itchy.

I also picked up a brolly because it was raining that day in New York and we had left the hotel unprepared.  This is the best umbrella I have ever bought.  It's difficult to explain without pictures but basically it folds in a certain way that you can pop it back into your bag after using it and nothing in your bag gets wet!  Genius!!

I visited the Uniqlo popup store in Melbourne earlier this year and picked up some merino wool knits which are superfine and so comfy aaaaaaand Uniqlo is coming to Sydney by the end of this year!  They will be at 420 Pitt St and then in mid-City Centre by next year.

Aaaaaand I was on the Uniqlo website this morning as I was writing this post and discovered that their online store is now open.  Go forth and shop!  I know I did.