Uniqlo Australia Customer Service RANT.

I'm so disappointed in one of my fave chainstores that I have raved about previously here and here.

When I discovered the Uniqlo Australia online store was open I quickly popped an order through.

Some of the items were not the standard I was expecting so I returned them immediately.  One month later I had not received an email from Uniqlo, nor a refund.  I contacted Customer Service about the refund, listing the 3 items I returned, and a sizing question.  Their response answered my sizing question but ignored my refund request.  When I persisted about the refund they asked which items I had returned.  I copied and pasted from earlier in the email trail where I mentioned it.  The response I received was "We are still in the process of checking of the refund. Once we get an updated information, we will let you know."  I don't know how many online retailers take one month to process refunds with no communication in between.

A week later still no word from them so I decided to call them and explain the situation again.  The lady took down my email and contact number and said she would investigate and email me back with a resolution.  This was on Tuesday.  It's now Friday and I haven't received any response from them.

This morning I received 2 of the items back in the post with no letter of explanation.  I still haven't received a refund for the 3rd item.  When I tried to call them (using the number displayed on their website which is the same number I called a few days ago) the recorded message says "Hi welcome to Levi's".  I thought I'd stay on the line anyway in hopes it actually was Uniqlo but with the wrong recorded message.  I was on hold for 10 minutes and eventually gave up.

I'll be spending my money elsewhere where they are more helpful with my refunds and have better communication.