I'm so disappointed in one of my fave chainstores that I have raved about previously here and here.
When I discovered the Uniqlo Australia online store was open I quickly popped an order through.
Some of the items were not the standard I was expecting so I returned them immediately. One month later I had not received an email from Uniqlo, nor a refund. I contacted Customer Service about the refund, listing the 3 items I returned, and a sizing question. Their response answered my sizing question but ignored my refund request. When I persisted about the refund they asked which items I had returned. I copied and pasted from earlier in the email trail where I mentioned it. The response I received was "We are still in the process of checking of the refund.
Once we get an updated information, we will let you know." I don't know how many online retailers take one month to process refunds with no communication in between.
A week later still no word from them so I decided to call them and explain the situation again. The lady took down my email and contact number and said she would investigate and email me back with a resolution. This was on Tuesday. It's now Friday and I haven't received any response from them.
This morning I received 2 of the items back in the post with no letter of explanation. I still haven't received a refund for the 3rd item. When I tried to call them (using the number displayed on their website which is the same number I called a few days ago) the recorded message says "Hi welcome to Levi's". I thought I'd stay on the line anyway in hopes it actually was Uniqlo but with the wrong recorded message. I was on hold for 10 minutes and eventually gave up.
I'll be spending my money elsewhere where they are more helpful with my refunds and have better communication.