I bought a pair of Louboutins off a Texas-based online retailer a few days ago. Sorry I meant to say I attempted to buy a pair of Louboutins. I put the shoes in my basket and went to check out. I entered all my details in and it came up with an error. "Error number 122. Please check your information."
No fields were highlighted in red. All the mandatory fields were populated. But for the sake of being thorough, I populated text in every single field (mandatory or not). Same error. I checked my address a million times. Same error. I changed my name slightly. Same error. I abandoned that process and started again from scratch. Same error. I changed the way my mobile number was displayed. Same error. I tried to create an account with them and THEN buy the shoes, but it wouldn't let me create an account. WTF
Attention stupid online shop - I can only fix an error if you tell me what the problem is and which field this relates to. After 45 mins of trial and error I gave up and emailed their customer service. I was told....
Our system seems to have trouble with verifying some Australian address. Do you have a Paypal account? If so, I can send you an invoice to make payment.
24 hours later, I hadn't received an order confirmation from the store, nor a tracking number so I emailed them again.
Yes- your shoes were gift wrapped and taken to shipping today. They are not yet showing in the FedEx tracking system.
That's nice. What about my order confirmation and a tracking number? So I emailed them again asking for at least a tracking number so I can look it up on the FedEx website in the coming few days. NO RESPONSE. I try to log into the store's website, hoping my order is in there with a tracking number. I actually got an error message this time
Incorrect password entered or the account does not exist.
Well that would make sense that my account doesn't exist but that's because YOUR WEBSITE WOULDN'T LET ME CREATE ONE. And any hopes I had of the website recognising my email address as the one they used to send me the PayPal invoice were quickly dashed.
So here I am, $600 poorer, with absolutely no way to know whether the shoes I bought actually exist, or are on their way to me. I mean, I'm sure it's fine and legit. But when you're an online retailer specialising in luxury designer products, you NEED to have a better website, and better customer service than that. And it really is a very basic function of any shop to provide an order confirmation/receipt. Even Supre gives me receipts! I've purchased from a LOT of online luxury designer retailers and their customer service is always impeccable (well, it has to be, consumers are spending a LOT of money). I'm bitterly disappointed.
Rant over, thanks for listening.
Have you had any similar experiences?